Schools FAQs Cancellations Cancellations should be emailed to [email protected]. As our sessions are delivered by an external performer we are unable to offer free cancellations. Virtual visit cancellations will be charged at 100% of the total cost. In school visit cancellations will be charged at 70% of the total cost. On site visit cancellations will be charged at 50% of the total cost. All cancellations made less than 24 hours before the visits will be charged at 100% of the total cost. Manage Cookie Preferences